A single address does not always indicate one home or business. Multiple Residence™ can improve your address database by identifying separate dwellings or businesses that sit behind a single, shared delivery point. Used with PAF® (Postcode Address File), Multiple Residence™ can help you :
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Improve the accuracy with the delivery of letters and parcels
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prevent fraud
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check identities
Product information
What it covers
Multiple Residence™ will benefit businesses that need to establish an address structure. For example Flat A, Ground Floor, Flat B, First Floor, etc. This is important for premises that have been sub-divided into separate dwellings, such as converted houses, flats, student halls of residence, and nurses’ accommodation. Multiple Residence™ does not include data for marinas, caravan sites, hostels or hotels.
Businesses that benefit most
This information is invaluable for businesses that need address verification for credit scoring, or for preventing identity theft or fraud. This will include:
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utility providers
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telecommunications companies
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financial services providers.
Multiple Residence™ reduces identity theft and fraud by identifying addresses behind the delivery point i.e. the letter box. It also provides a greater level of detail than PAF® (Postcode Address File) –our database of delivery points. Multiple Residence™ is a complementary dataset to overlay your PAF® data.
Where our data comes from
Royal Mail’s Multiple Residence™ file is derived from Royal Mail’s unique network of 65,000 postmen and postwomen, complemented by information from other trusted sources, including local authorities.
Please note: Multiple Residence™ is raw data and contains no software. It is intended for customers who are looking to develop their own Solutions. If you would prefer to license a software solution that incorporates Multiple Residence™, find a supplier at our PAF® Supplier Directory.
Licensing and licence fees
The table below sets out the fees that you will need to collect from your End-User for their internal and external use of Multiple Residence™
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Licensing your End-Users’ Internal use For example in a call centre |
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| Full Multiple Residence™ only | Full Multiple Residence™ and Full PAF® | Full Multiple Residence™, Full PAF® and Full Not Yet Built™ | ||
Single Legal Entity |
Per Transaction (click) Shared across the entity OR Per User Unlimited annual use for a single terminal |
£8 per 100 transactions £9 per User |
£9 per 100 transactions N/A |
£10 per 100 transactions N/A |
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Multiple User Blocks Up to 300 Users OR Unlimited Multiple User Blocks |
£495 £1,485 |
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Multiple Legal Entities |
Unlimited Multiple User Blocks - Per Associate Group Per Broker Group/ Extended Use Solution |
£2,970 £5,940 |
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Licensing your End-Users’ External Use For use online |
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| Full Multiple Residence™ only | Full Multiple Residence™ and Full PAF® | Full Multiple Residence™, Full PAF® and Full Not Yet Built™ | |
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Per Transaction (click) Unlimited Transactions Fixed annual fee |
£1 per 100 transactions £480 |
£1.10 per 100 transactions £4,480 |
£1.20 per 100 transactions £4,960 |
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Number of records in third party databases cleansed or processed in immediately preceding financial year |
Bureau Fee (per annum) |
| Unlimited | £250 |
The following table shows the supply options available and the relevant Data Supply Licence Fees.
All fees in the following table are per annum and exclude VAT.
| Data Supply Medium Option | |||
| Online | CD | ||
| The Annual Package | |||
| 1 | 1 x Complete Edition | £300.00 | £400.00 |
| The Updates Package | |||
| 2 | 2 x Half-Yearly Complete Editions | £600.00 | £800.00 |
| 3 | 4 x Quarterly Complete Editions | £750.00 | £1,000.00 |
| 4 | 12 x Monthly Complete Editions | £900.00 | £1,200.00 |
| 5 | 1 x Complete Edition* and 11 x Monthly Updates (Changes) | £900.00 | £1,200.00 |
| The Changes Package | |||
| 6 | 12 x Monthly Updates (Changes) – not obtainable in year one | £900.00 | £1,200.00 |
*For Option 5 the Complete Edition must be on CD.
All prices are exclusive of VAT. VAT will be charged at the prevailing rate.
Customers looking to buy a solution containing Multiple Residence™
Your solutions provider will incorporate the data licence fees within the cost of the solution. Your solutions provider will collect and return these fees to Royal Mail on your behalf.
Technical Information
Every Multiple Residence™ record is allocated a Unique Multiple Residence Reference Number (UMRRN) which can be linked with the Unique Delivery Point Reference Number (UDPRN) held within PAF®
Further technical information is available for software developers Explore our Programmers Guide
You can also find the Programmers Guide on the First Steps CD. Request your free First Steps CD
Sample data
If you are interested in developing your own software solutions that incorporate address data then you can download a sample of Multiple Residence™. Simply complete the registration process, accept our terms and download your data. Alternatively, our First Steps CD contains samples of Multiple Residence™, PAF®, and our other raw datasets. Request your free copy of First Steps now.
How to buy
To buy a software solution containing Royal Mail’s address data
Find a supplier – you can either search by your addressing need or by keyword
To buy data from the Royal Mail Address Management Unit
Email us at address.management@royalmail.com or call us on 0845 606 6854 (option 3)
To become a Solutions Provider
Frequently Asked Questions
1. What is Multiple Residence™?
Multiple Residence™ is a data set containing details of separate households behind a delivery point. This means premises with separate households or businesses that share a single letterbox.
2. How will Multiple Residence™ help my business?
Multiple Residence™ provides a structured breakdown of addresses at multiple occupancy premises. This data is important to businesses that need to know the number of households or businesses within a property – and how many separate customers there are to target.
If your business delivers high-value goods, credit cards or statements, Multiple Residence™ can help you decide if a secure mail delivery service is necessary.
Data details
3. Where does Royal Mail find Multiple Residence™ data?
Royal Mail is involved in creating all addresses. We allocated a postcode for every UK delivery point as part of the initial planning permission process. Royal Mail’s 65,000 postmen and postwomen validate all delivery points and have a process for feeding through any changes to properties, including houses sub-divided into flats. Homeowners also contact us about changes.
1. What types of premises are included?
Multiple Residence™ covers:
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residential addresses within business premises
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residential addresses with shared entry and single delivery point i.e. letterbox
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nurses accommodation
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halls of residence.
4. What is not included?
Multiple Residence™ doesn’t cover:
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shared houses or houses with lodgers
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house boats or marinas
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caravan sites
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hostels
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care homes or YMCA’s
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hotels, inns and guest houses
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workers’ accommodation
Other products you may be interested in
Not Yet Built™
With records of properties planned and under construction, Not Yet Built™ will help you reach more potential customers. Learn more about Not Yet Built™
Just Built™
Just Built™ is a database of new properties that will help you target your customers at the best possible time.
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